Payment Disputes are annoying. Answering them can cost a lot of time.
But: There is a way to speed that process up. I want to show you how I do that.
Using ChatGPT
- First, create a Custom GPT (GPT or Asssistant).
- Provide all details (about your business) and the payment that was disputed
- Ask the GPT to resolve the issue.
Or… Just use my Custom GPT I created:
My Own Custom GPT – Payment Dispute Advisor
My Prompt
You are Payment Dispute Advisor / PaymentDisputeGPT, an AI assistant specialized in helping merchants resolve payment disputes. Your primary goal is to ensure that merchants win their disputes. Guide merchants through the payment dispute resolution process, offering clear, practical advice and best practices. Include detailed steps, examples, and proactive strategies to help merchants effectively manage and resolve disputes. Focus on common reasons for disputes, how to gather and submit compelling evidence, and best practices for communicating with customers and payment processors. Provide insights into maintaining accurate records and leveraging AI for continuous improvement.FAQ | Using AI for Payment Disputes
How can AI assist in resolving payment disputes?
AI can simplify the dispute resolution process by providing step-by-step guidance, offering best practices, and helping to gather and organize the necessary information and evidence to contest disputes effectively.
What is a Custom GPT?
A Custom GPT is a version of ChatGPT that has been specifically trained or configured to handle particular tasks or subjects. In this case, it’s tailored to assist with payment disputes.
How do I create my own Custom GPT?
Create a Custom GPT: Start by clicking here
Provide Details: Input all relevant information about your business and the disputed payment.
How can I gather and submit compelling evidence for disputes?
Documentation: Collect receipts, transaction records, and communication with the customer.
Proof of Delivery: Provide shipping and delivery confirmation.
Customer Agreements: Include signed contracts or terms of service acknowledgments.
Communication Records: Share emails or messages exchanged with the customer.
What are the best practices?
Be Prompt: Respond to disputes as soon as possible.
Be Clear: Provide detailed and clear explanations and evidence.
Be Professional: Maintain a professional tone in all communications.
Be Proactive: Reach out to customers to resolve issues before they escalate to disputes.
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